womens health
& family services

Client Code of Rights and Responsibilities

 

When using the services of Womens Health & Family Services:

From WHFS you can expect:

  • Respect and courtesy at all times
  • Confidentiality and privacy
  • To receive full information on your health status to make decisions about your health care, medical procedures and alternatives
  • Interpreter services and / or translated information in your language
  • To have someone present on your behalf during the consultation
  • To choose or transfer to a particular staff member
  • Your choices respected if you refuse any assessment or treatment procedures
  • To view your health records
  • A fair investigation of complaints, if you are unsatisfied with the service
  • Appropriate referral if WOMENS HEALTH & FAMILY SERVICES cannot meet your needs

 

You have the responsibility to:

  • Treat staff with courtesy and respect.
  • Refrain from physical or verbal abuse of staff and other service users. Any service user who uses physical or verbal abuse will be asked to leave the premises.
  • Advise staff if you are unable to keep an appointment
  • Participate in planning and decision making regarding your health and wellbeing
  • Inform staff of any information or significant changes that might affect your health and well being.

 

Banner "Carers Recognition Act 2004. Western Australia" 

 

WHFS also supports the Western Australian Carers Charter which states:
 

  • Carers must be treated with respect and dignity
  • The role of carers must be recognised by including carers in the assessment, planning, delivery and review of services that impact on them and the role of carers.
  • The views and needs of carers must be taken into account along with the views, needs and best interests of people receiving care when decisions are made that impact on carers and the role of carers.
  • Complaints made by carers in relation to services that impact on them and the role of carers must be given due attention and consideration.

 
Click here to download a poster of the Western Australian Carers Charter